If you are having difficulty obtaining, installing, or using any software through this license (or through any other source) then it is your responsibility to plan on using the IMS Department open lab and/or your classroom computers to complete assignments on-time.

Please understand that you should not expect free support for software that is obtained through a free license program. Microsoft, the Software Center (ELMS), and Moraine Valley Community College are not obligated to resolve problems regarding software installation and/or its use under the MSDN Academic Alliance license.

In all cases, be sure to first get familiar with the information provided in this web site, especially finding Help with Problems, and with the FAQs and support options on the Software Center (ELMS) Support page. If you cannot find an answer, then ...

• For problems with accessing your ELMS Software Center account,
1. first review the pages about How to Activate Your Account and How to Log In

(Remember to check your Moraine Valley student email account for your ELMS username and password login information, which may have been blocked - also check your blocked messages.)
2. then if necessary contact your instructor or .
• For problems with using Download options and unpacking software, contact the .
• For support regarding software installation and problems after installing software, use the following procedure:
1. Check the product readme files.
2. Search the Microsoft Knowledge Base (KB)
3. Use the Microsoft Support page
4. Ask your instructor or other students for assistance.

Your instructor or Program Administrator may be willing to offer some initial assistance if time permits, but if the problem cannot be resolved quickly or to your satisfaction then consider using options available through Microsoft Support at support.microsoft.com. When using Microsoft Support, you might find one or two free email or phone support requests for some products but not for others, depending on the type of product and its life-cycle. And you will not find a phone number listed specifically for students who acquired software through the Academic Alliance program. If you are pursuing an assisted support option and are asked for a subscriber number, or some other number you do not have, then you are not entitled to that level of support. There are, however, various options available through self-help, newsgroups, and additional resources.